Frequently Asked Questions

How much does the subscription cost?

A subscription to the streaming service is $14.99 per month after the free trial ends. For Texas residents, additional sales tax may apply.

How do I cancel my Sparkle Stories subscription?

Sparkle Stories subscriptions may be cancelled at any time from your account page. You will continue to have access to Sparkle Stories until the date shown on your account page, but we will stop billing your credit card. After your subscription ends you will still be able to login and browse online, but you will need to renew your subscription in order to listen to stories.

How do I change my credit card information?

After you sign in, you can change your credit card information by clicking the "My Account" link at the top right of any page.

How do I change my password?

After you sign in, you can change your password by clicking the "My Account" link at the top right of any page.

Can I gift the gift of Sparkle Stories?

Yes, we do have gift options!

You'll find our gift subscriptions to the our streaming website here.

And you can give gift cards to the Sparkle Shop. Find them here.

What if I want to download and own the stories on my computer?

You can purchase stories for download on the Sparkle Store side of the site. Once purchased, you can download them by clicking the download link in the receipt email you received.

Do you offer discounted rates for military families/educators/families on a limited income?

Yes, we do! We created the Sparkle Scholarship to show our appreciation to schools, to those who defend and serve our country through the military, and to help families who couldn’t otherwise afford the monthly subscription.

You can see the details of the program and check if you qualify here. To get access to this rate, sign-up for Sparkle Stories and then reach out to our support team and they'll update your account: customerservice@sparklestories.com.

How do I sign up for a Sparkle subscription?

You can sign up for a subscription to the Sparkle site by clicking "Start Free Trial" in the upper right-hand corner.

Can I play Sparkle Stories through our Sonos system?

Yes, there are two ways to listen to Sparkle Stories with Sonos:

  1. Line-In: If your Sonos device has a line-in, you can play Sparkle Stories by attaching a computer or mobile device to it just as you would heaphones. For more information on using a line-in on Sonos, including device compatibility, see Using Line-In on Sonos on the Sonos Support website.
  2. AirPlay: If you’re listening to Sparkle Stories on an AirPlay-compatible iOS, iPad OS, or macOS device, and one or more of your Sonos devices support AirPlay (such as the Sonos One), you can use AirPlay to play Sparkle Stories audio on your Sonos system. For more information on using AirPlay with Sonos, see Using AirPlay with Sonos on the Sonos Support website.

If neither of these options is available to you either because of the features of your Sonos system or the device you are listening on, please let us know so we can prioritize the development of new features!

I am a teacher. May I play the stories in my classroom?

Teachers are welcome to share the stories in their classrooms — and we’re particularly pleased if they want to share with the parents in the class that they are using Sparkle Stories and why.

Did you know we have a scholarship for teachers? It’s $9.99 a month — to get access to this rate, sign-up for Sparkle Stories and then reach out to our support team at customerservice@sparklestories.com and they'll update your account.

Who creates the music that is used in Sparkle Stories?

The Sparkle Stories theme and the theme music for the majority of our collections were created by Angus Sewell McCann. The Junkyard Tales, So Many Fairies, and Martin & Sylvia themes are by Malcolm Francis of Popular Beat Combo. The theme for Sparkle Sleepytime is by John Creech.

How long are the stories?

Depending on the collection, the stories run anywhere between 15 and 45 minutes. The Sparkle Sleepytime stories are geared for younger listeners, so they are on the shorter end, running 10- 15 minutes each. The Sparkle Car episodes are 45 minutes to an hour.

You'll find the time of each story listed on the story's landing page.

Why audio stories?

Audio stories, or stories told out-loud, are untethered to images viewed on a screen. The child is free and able to paint their own pictures out of their own imagination. They become relaxed and entranced — committing themselves fully to a fantastic adventure.

Is Sparkle Stories secure? Is my credit card information secure?

Yes! We take security very seriously. Here are a few steps we take to protect your information:

  1. We don’t have access to your most sensitive information

    Our payment processor, Stripe, is trusted by millions of businesses, including Target, Amazon, Spotify, Lyft, Postmates, and more. When you add a credit or debit card to your Sparkle Stories account, Stripe handles the details—we never see your credit card number or verification code.

    We protect your account password by irreversibly transforming into a unique fingerprint upon receipt (individually salted and hashed with bcrypt). We never store the original in logs or databases. When you login, we run the same transformation on the password you provide and compare it to the fingerprint on file to authenticate your access.

  2. We secure communications between your browser and our service

    Our website uses HTTP Strict Transport Security to ensure your browser never connects to our website in an insecure manner. We utilize TLS 1.3 with all supporting browsers and fallback to TLS 1.2 for older or less modern browsers. Our TLS certificate management is automated with routine verification to avoid the possibility of getting an expired or out-of-date certificate. We don’t reference or link to websites that aren’t utilizing transport layer security.

  3. We use enterprise-grade, secure infrastructure and processes

    We rely on professionally managed platforms and infrastructure with automated security updates and patches to protect against attacks. Our application and its dependencies are automatically monitored for vulnerabilities. Additionally, we undergo annual compliance reviews to ensure adherence to PCI DSS v3.2.1.

Is there a way to make a playlist in order?

There's currently not a simple way to order a playlist. However the stories will land in your Story Box in the order that you favorite them. So, just favorite them in "reverse order" for how you want them to show up. The first story you pick will be at the end, and the last you pick will be first.

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